Law Firms · September 19, 2026
How many leads does a law firm lose to missed calls?
Missed and after-hours calls are where high-intent legal leads disappear. Here is how intake timing shows up in signed matters.
When a prospective client calls a law firm and reaches voicemail, they rarely leave a detailed message. They call the next firm on the list.
Speed-to-lead for law firms is an operations problem: ads can produce form fills, but consults only happen when call and SMS follow-up land in the first minutes.
What to measure
Track contact rate within 5 and 11 minutes, after-hours answer rate, and consults booked from inbound calls—not just lead volume.
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