Automation

WhatsApp AI Customer Response Automation

Inbound WhatsApp webhooks with AI first-touch replies and escalation.

WhatsApp APIWebhooksn8nAI APIsREST APIs

The situation

A webhook-driven WhatsApp workflow that receives inbound messages, processes conversation context, generates an appropriate AI/business-logic response, and sends it back through the messaging layer.

The problem

Businesses receive repetitive first-touch WhatsApp messages that consume staff time and create inconsistent response times.

What we built

WhatsApp webhooks connected to an automation layer and AI response logic, with room for CRM logging, lead capture, escalation and follow-up workflows.

What the system does

Webhook-driven inbound message handling
AI-generated first-touch responses
Escalation path to a human agent
Extensible to CRM logging and lead capture

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